1) Delivery:
Packages are generally dispatched within 48/72 hours after receipt of payment and are shipped via our partner and external service provider STL FONTAINE with tracking and drop-off without signature.
Delivery times are given as an indication only. Delivery may therefore be made within hours of placing the order, or within 2 or 3 working days. The STL FONTAINE carrier will contact you to schedule a delivery slot during this period.
Deliveries are made to the address indicated on the order form, which can only be within the agreed geographical area.
Shipping costs are €8 including VAT per delivery point, and include transport and handling costs. These costs are fixed for packages of up to 30kgs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
The parcel is amply sized and your items are well protected.
It is the buyer's responsibility to check the condition of the packaging and the contents of the goods on delivery, in the presence of the delivery person. In the event of damage during transport, any protest must be made to the carrier STL FONTAINE within three days of delivery.
2) Returns :
On a commercial basis, KafrineLaswa.re offers its customers a 14-day period to return products ordered on the website.
The customer must inform the store (by telephone or e-mail) and will be given the steps to follow.
The customer will be given either an exchange (only in the boutique) or a credit note sent by e-mail after receipt and validation of the conformity of the return.
In this case, returned products must be unworn, labelled and in their original packaging.
All returns must be validated by the boutique before being sent back, otherwise the item will not be returned, exchanged or reimbursed.
Returns may be made by carrier or by post.
Return shipping costs are at the customer's expense.
- Exchange: the boutique Kafrine Laswa will take back the article at the price indicated on the delivery note, and the new article will be invoiced at the price charged in the boutique.
- Return: Kafrine Laswa registers the return. The customer will receive a credit note by e-mail, to be used on the next order. Only the price of the item(s) will be refunded.
- Refund: Boutique Kafrine Laswa registers the return and issues a credit note to the customer, who must keep it as proof of the item's deposit. The customer will receive a refund by crediting the credit card account used for the order. Only the price of the item will be refunded.
- Return by post: the customer must return the item(s) to the following address: 21 bis Chemin Boissy, Bérive, 97430 Le Tampon.
- Return by carrier: Boutique Kafrine Laswa will forward the customer's details to the carrier STL FONTAINE. The carrier will contact the customer to arrange for delivery. The customer will pay the delivery charge directly to the carrier. The price will be the same as the purchase price.